Deposits on bicycle purchases are non-refundable. They are however transferable to another bicycle.
The price of bikes ordered in advance are not guaranteed, it is possible that the supplier can change the price between order and delivery. We are not responsible for these additional charges.
All on-special or discounted products are final sale.
Price match policy: We reserve the right to refuse to price match. For us to match a price on a product, the item must be IN STOCK and IDENTICAL (size, colour, specifications etc). Note will will not match prices on bicycles that are being sold from outside of Quebec.
We reserve the right to cancel a webstore sale if there is a pricing error.
Returns (bikes): No refunds. We reserve the right to exchange the bike within ten (10) days of the date of purchase. The bike must be in new condition.
Parts and Accessories: Refund or exchange on presentation of the purchase invoice within thirty (30) days after the date of purchase. The product must be in new condition, in the original packaging.
For hygenic reasons, we do not accept returns on helmet / shorts / bibs / underwear, these are final sales. Return (special orders): A 20% restocking fee is applicable for all special orders, product must be new in original packaging.
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