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Warranty

Store warranty

Any new bicycle purchased at Ascension Vélo will have one year (from date of purchase) warranty for basic mechanical adjustments. This warranty does not cover regular wear and tear, abuse, or accidents. This warranty is not credited towards any tune ups or services necessary due to regular wear and tear. Bicycle warranties are not transferable.

Any used bicycle purchase at Ascension Vélo has a three month warranty on mechanical adjustments. The frame and various parts of the bicycle are not covered by any warranty.

Product warranty

Each product has a warranty from their respective manufacturer. Ascension Vélo will happily handle any warranty claims for the customer. The approval of the warranty claim is determined by the manufacturer and we respect their decisions.

To make a warranty claim on a product:

-Proof of purchase required

-Applicable to the original owner only, no exceptions.

-The product must be clean.

-Shipping fees may apply, these fees will be charged to the customer.

-Shop labour is not covered by the warranty from the manufacturer, unless otherwise specifically stated

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